We’re delighted to announce that Max Cochran has joined Serene as our new Chief Operating Officer — a strategic hire as we prepare to onboard new clients and scale our delivery across financial services.
With over 20 years of leadership experience, Max brings deep expertise in building high-performing teams, delivering innovative financial products, and transforming customer operations at scale. His appointment marks a major milestone in Serene’s growth journey as we expand our partnerships with leading financial institutions.
From GE Capital to Lendable, Salary Finance, and Raylo, Max has consistently been at the forefront of innovation — pioneering AI in operations, launching industry-first salary deduction products, and successfully navigating complex regulatory change.
His impact on the industry has also been recognised — Max was recently named in Credit Strategy’s Credit 500 (2025), a prestigious list celebrating the most influential figures shaping the future of credit and financial services.
At Serene, Max will play a pivotal role in scaling our AI-powered vulnerability detection platform, ensuring seamless client onboarding, operational rigour, and delivery that stays true to our mission of supporting customers before problems escalate.
Welcome to the team, Max — we’re thrilled to have you on this journey.
Contact us today to learn how Serene can help you proactively identify, understand, and support vulnerable customers while driving business value.
